RCM Operations · Full-time
RCM Operations · Full-timeAccount Lead, Health Systems.
Be the senior named contact on a portfolio of health-system customer engagements. Senior, accountable, and the first call when something is on fire.
About this role
You will lead a portfolio of health-system customer engagements (typically 3–5 accounts). You are the senior named contact, the SLA owner, and the person in the room when leadership at the customer wants to talk to a human. The role is half operational and half relationship.
What you will own
- Own the SLA, the dashboard, and the monthly business review for each account on your portfolio.
- Be the first escalation contact for the customer, and resolve, not just route.
- Coordinate the coders, denial specialists, A/R analysts, and platform engineers working the account.
- Identify expansion opportunities (additional service lines, additional locations) and lead them through to signed Order Form.
Must-haves
- 7+ years in healthcare RCM, with at least 3 in a customer-facing or account-leadership capacity.
- AAPC, AHIMA, or HFMA credential strongly preferred.
- Track record of running SLA-bound engagements at health-system or large-multi-specialty scale.
Nice-to-haves
- Prior in-house experience at a health system or hospital.
- Experience leading vendor migration projects.
Day in the life
Mornings are typically customer-facing work: a monthly review prep, an escalation call, a contract amendment. Afternoons swing toward internal coordination: working with engineering on a custom integration, with denial management on a recurring pattern, with finance on the next renewal.
Compensation
Base $130K–$170K, plus 10% target performance bonus tied to portfolio retention and expansion.
Talk to RCM
Ready to recover every dollar your practice earns?
See your projected revenue lift in 60 seconds, or talk to a senior RCM strategist now. No commitment. Same-day slots available.
- 30-day parallel-run guarantee
- Targets written into the contract
- HIPAA · SOC 2 Type II · HITRUST