Go-to-Market · Full-time
Go-to-Market · Full-timeCustomer Success Manager.
Own customer health on a portfolio of small and mid-market practices. Drive retention, expansion, and the next case study we publish.
About this role
You will own customer success across a portfolio of 25–35 small and mid-market customer accounts. Outcomes are measured in net retention, expansion ARR, and the case studies that come out of accounts you ran particularly well.
What you will own
- Run quarterly business reviews on every account in your portfolio.
- Identify and lead expansion conversations: additional providers, locations, modules.
- Coordinate with the account lead and operations team on every escalation.
- Author case studies on the standout customer outcomes.
Must-haves
- 3+ years in customer success at a B2B SaaS or healthcare-services company.
- Comfort talking healthcare RCM at the level a billing manager will respect.
- Demonstrable track record on retention and expansion metrics.
Nice-to-haves
- Prior in-house healthcare experience.
- Comfort co-authoring marketing content with the customer.
Day in the life
Mornings tend to be customer calls and QBR prep. Afternoons drift to internal coordination, expansion conversations, and the case-study work that you partner with marketing on.
Compensation
Base $95K–$130K, plus 25% variable at-target ($120K–$165K OTE), plus 0.02%–0.05% equity.
Talk to RCM
Ready to recover every dollar your practice earns?
See your projected revenue lift in 60 seconds, or talk to a senior RCM strategist now. No commitment. Same-day slots available.
- 30-day parallel-run guarantee
- Targets written into the contract
- HIPAA · SOC 2 Type II · HITRUST